Privacy Policy

Above and Below Contracting is a division of Above and Below Contracting, LLC, and owns and operates this website called aboveandbelowcontracting.com. This Privacy Policy (“Policy”) will help you understand our privacy practices governing personal information we may collect when you visit our website (the “Site”), and how we may use and share that information. Your prior activities on the Site may have been governed by an earlier version of this Policy.

Above and Below Contracting reserves the right, at any time, to modify this Privacy Policy.  If we make revisions that change the way we collect, use, or share personal information, we will post those changes in this Privacy Policy.  You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices.  We will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy. 

This Policy applies to Above and Below Contracting and it governs all data collection and usage by us. Through use of aboveandbelowcontracting.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested.
  • To fulfill our legitimate interest in improving our services and products.
  • To send you promotional emails containing information we think you may like when we have your consent to do so.
  • To customize our Site according to your behavior and preferences.

Personal Information:

We collect personal information you choose to provide to us in connection with your activities on the Site, such as requests to schedule a service, contacting us for information, and providing service feedback. This information may include your name, email and postal address, phone number, nature of the service request, etc.

Other User Information We Collect

Google Maps Geolocation:

We may use the Google Maps Geolocation API to retrieve certain information when you make location-specific requests. This could include your estimated latitude/longitude, zip code, city, and state. Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy) also apply and may be accessed at https://www.google.com/intl/en-US_US/help/terms_maps.html.

Cookies: 

A cookie is a small piece of information that a website sends to your device while you are viewing a website. We use session cookies to make it easier for you to navigate our Site and allows us to provide you with a more personal and interactive experience.

Session cookies also record session information, such as which web pages a user has visited, and track user activity on our Site. Cookies will expire when browser cache is cleared. 

You choose to disable cookies through your browser. You may still use the Site, but your ability to use some of the areas of the Site will be limited.

Google Analytics: 

As part of the Site, Above and Below Contracting may use “Google Analytics” to compile specific information to better understand visitors’ greatest interests and how Above and Below Contracting may better serve its customers and surrounding areas of Missouri. 

In addition, for each visitor to our Site, we automatically collect certain other potentially identifying information and store it in log files. This information includes (as applicable) browser type and version, IP address, operating system and network, referring/exit pages, sequence of links or pages clicked on called “clickstreaming”, date/time stamp, whether you are a new or returning visitor, and frequency of visits. We collect and store this information only in aggregate, or combined, form; we do not connect it to an individual user’s personal information.

For more information about the analytics company’s ability to use and share information about your visits to this Site, see https://policies.google.com/privacy?hl=en.  We also use a tool called “DialogTech” to help us compile call analytics, in order to optimize our campaigns.  For more information, see https://www.dialogtech.com/about/privacy-policy.

“Do Not Track” Signals:

We do not currently have the capability to recognize browser “Do Not Track” signals.

How Do We Use and Share the Information We Collect?

We store and process your personal information to process and fulfill service requests, to provide locally relevant information, to respond to inquiries, and to provide other services through the Site. We may also send you information we believe will be of interest to you. You can opt out of email correspondence at any time by using the unsubscribe mechanism in any email from us; however, we may still send you emails to facilitate agreed-upon transactions.

We use information we collect to analyze trends, to administer the Site, and to track users’ movements around the Site. We also use this information to improve the Site and to make it more useful to visitors.

Above and Below Contracting may also be in contact with you regarding completing surveys and or research questionnaires related to your opinion of current, potential and future services that may be offered.

It is possible that, at some time in the future, our company may be sold along with its assets, or may engage in business transactions in which customer information is one of the assets transferred. In such a case, the customer information which we have gathered may be one of the business assets we transfer.

We do not rent or sell email addresses, postal addresses, or telephone contact information to unaffiliated third parties, except as described above.

Retention of Personal Information

We will retain your personal information in accordance with our continuing need to service this relationship and/or to improve our Site. To ensure continuity and excellence in service, we keep a service history for each customer.  The data we collect from you will be stored for no longer than necessary. The length of time may be determined by the following factors.

  • Length of time your personal information remains relevant
  • Length of time to demonstrate we have fulfilled our duties and obligations
  • Any limitation periods within which claims might be made
  • Any retention periods prescribed by law or recommended by regulators, professional bodies or associations
  • The type of contract we have with you
  • The existence of your consent 
  • Our legitimate interest in keeping such information as stated in this Policy

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, and to guard that information against loss, misuse, or alteration. All network connections are secured via an SSL certificate signed by a trusted certificate authority with SHA-256 encryption.

Above and Below Contracting has implemented reasonable and appropriate security measures to help protect the personal information collected from unauthorized access, disclosure, alteration, and acquisition.  Although Above and Below Contracting attempts to protect the personal information in its possession, no method of transmission over the internet, or method of storage, is 100% secure and Above and Below Contracting cannot promise that your personal information will remain secure in all circumstances.

Other Sites and Services

This Site may contain links to other websites and online services operated by third parties.  These links are not an endorsement of, or representation that we are affiliated with, any third party.  Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. 

We do not control third party websites or online services, and we are not responsible for their actions or practices of the linked sites.

We encourage you to read the privacy policies of the other websites and online services you use and be careful of disclosing any of your personally identifiable information when leaving our Site. 

California Privacy Rights

Pursuant to California Civil Code Section 1798.83, users who are California residents can request certain information about the sharing of their own personal information with third parties for direct marketing purposes during the past year. 

Above and Below Contracting does not have a presence or provide any services in the state of California and therefore, personal information collected is at the discretion of the visitor.  

European Union Users

Above and Below Contracting is located in the United States. If you provide information, you are consenting to storage and use as described in this Policy. There is no transfer of data from the European Union (EU) to Above and Below Contracting.

How to Update Personal Information

If you wish to update or correct any personal information we have about you, send your request to office@aboveandbelowcontracting.com.  Please provide sufficient identification information so your records may be retrieved in a timely manner. We reserve the right to ask for information verifying your identity before we disclose or modify any information in our possession.

Unsubscribe or Opt-Out

All users and visitors to our Site have the option to discontinue receiving communications from us by way of email. To discontinue or unsubscribe from our Site, please send an email stating you wish to unsubscribe to office@aboveandbelowcontracting.com.  

If you wish to unsubscribe or Opt-Out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. 

Above and Below Contracting will continue to adhere to this Policy with respect to personal information previously collected.

Questions About Our Privacy Policy and Practices

If you have any questions about this Policy or our privacy practices, you may contact us at:

Above and Below Contracting

5230 US Highway 61-67
Imperial, Missouri 63052

(314) 400-7704

office@aboveandbelowplumbing.com.